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This is a list of the commonly asked questions. Please feel free to read through them carefully to get to know more about
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If after reading these questions and answers you still need to know more, you can contact us here.
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How can you offer such low prices? [top]
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At Gold Cartouche, our customers take advantage of our direct relationship with various craftsmen in Egypt. We hand-pick their finest, genuine pieces of handmade arts, and make them available to you and our website takes all of our orders 24 hours a day, 7 days a week, 365 days a year, securely and accurately.
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Is your online store updated? [top] |
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Gold Cartouche believe that we can only succeed if we offer best quality Egyptian jewelry products at the best prices. Therefore, we are always doing every effort to add new gold products to offer our customers and to workout the lowest prices. |
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Shopping at Gold Cartouche is a 4-step easy process:
1- Browse through our comprehensive online store, and review product description to meet your requirements.
2- Choose the product or products you like and add them to your shopping cart by click .
3- When you are finished shopping, click on PAY & FINISH and give us your contact information and shipping address.
4- Pay with your credit card (Visa, MasterCard, American Express and Dinners are accepted) or Pay with your PAY PAL to complete your checkout and process your order. |
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Is it safe to use my credit card for an online purchase? [top]
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CCNOW is the authorized online retailer for our products. CCNOW will ask customers to supply various personal data when placing an order, such as name and address, credit-card information, and E-mail address. |
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Rest assured that shopping at goldcartouche.com with as our online retailer is safe! |
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When making your purchase, you are protected by Secure Socket Layer (SSL) technology, utilized by most popular browsers, including Netscape and Microsoft Explorer. You can safely enter your credit card number via CCNOW's secure server, which encrypts all submitted information.
Once linked to CCNOW SSL area, you can be one of millions of customers who have safely shopped over the Internet without experiencing any credit card fraud. 2checkout's secure server software (SSL) is the industry standard and the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. This makes online buying more secure than purchasing by telephone. |
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What about shipping costs? [top] |
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Our current system accepts orders for a US shipping address & Worldwide. All ordered products that are supplied by Gold Cartouche direct from Egypt will be shipped using FedEx, All our what ever your quantity or weight of order. |
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What if I want to return something? [top] |
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Our gold jewelry gifts are top quality merchandise that are hand-picked, but we understand that sometimes we just can not please all our customers and some customers are just not satisfied with a product after receiving it. You can return any product for any reason for a refund/replacement within
7 days of receipt.
After 7 days, no returns will be accepted, and no replacements or refunds will be allowed. Returned items must be in original unused mint condition, in the original packaging, and the customer is responsible for return shipping.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7- 10 business days of our receiving your return.
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